Frequently Asked Questions
Everything you need to know about your shopping experience.
How long does shipping take within Australia?
We offer standard and express shipping options across Australia. Standard delivery typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging with no mention of the store name or contents on the outside to ensure your total privacy.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the security seal has been broken or the item has been used. If your product is defective, please contact our support team within 14 days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for your convenience.
How do I clean and maintain my products?
To ensure longevity, we recommend cleaning your items with warm water and specialized anti-bacterial toy cleaner after every use. Always allow the product to air dry completely before storage.
Are your products authentic?
Absolutely. We are an authorized retailer in Australia, ensuring that every product we sell is 100% genuine and sourced directly from the manufacturer.